Palette
Louisville, Kentucky

IT operations · Software development

Systems that work.
Software that matters.

I'm Jamie Head—a technology professional supporting the systems behind gaming operations, and a developer who turns curiosity into useful software.

2012Started coding
.NETPrimary stack
POSCurrent focus
Portrait of Jamie Head
CurrentlyBRM IT · Gaming Peripheral TeamChurchill Downs Incorporated
Building since '12
Louisville, KY
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01 · About

Curiosity became
a career.

It started with a Lua script in Garry's Mod in 2012. That first experiment turned into a lasting drive to understand how systems work—and how to make them better.

Today I support business-critical gaming technology at Churchill Downs Incorporated, with a focus on point-of-sale, payment, and peripheral platforms. Outside of work, I build software, explore new tools, and enjoy games that reward experimentation.

I value practical engineering: secure foundations, deliberate interfaces, clear communication, and solutions people can depend on.

Husband & father Gamer & modder Fast learner

02 · Capabilities

Tools I trust.
Skills I grow.

I work across application development and operational technology, adapting the stack to the problem.

Gaming & hospitality systems

Hands-on support for the platforms behind property operations, guest service, point-of-sale, and payments.

Oracle MICROS SimphonyAgilysys InfoGenesisEigenElavonAristocratEveri

Web platform

Accessible, responsive interfaces built with the browser's native strengths.

HTMLCSSJavaScript

Always learning

Python, Java, Node.js, and whatever the next problem calls for.

PythonJavaNode.js

03 · Experience

A career built
around reliability.

From guest-facing service to enterprise gaming technology, every role has strengthened how I solve problems and support people.

Churchill Downs Incorporated

BRM IT — Gaming Peripheral Team

Current role

I support the systems that keep gaming operations moving, specializing in POS, payment, and peripheral technology across platforms including Oracle MICROS Simphony, Eigen, Elavon, Aristocrat, and Everi.

Gaming technologyPOS systemsPaymentsBusiness relationships

Derby City Gaming & Hotel

IT Systems Analyst

Managed and maintained critical property technology, supported day-to-day operations, and helped ensure reliable systems across a fast-paced gaming and hospitality environment.

IT operationsSystems supportHospitality

Derby City Gaming & Hotel

Gaming Technician / Slot Technician

Supported gaming-floor operations through hands-on troubleshooting, preventative maintenance, and dependable service for slot machines and related equipment.

Gaming operationsHardware supportTroubleshooting

Rainbow Design Services

Software Developer

Developed and maintained scripts used by the design team to automate repetitive work and improve operational efficiency.

AutomationScriptingProcess improvement

Rainbow Design Services

FSE Project Specialist

Protected source-map integrity by validating updates for imperfections and corruption before release—precision-focused work with lasting operational impact.

Data integrityQuality assuranceField support

Lexus of Louisville

Valet

Delivered a polished customer service experience by carefully managing vehicle movement, presentation, washing, and detailing.

04 · Selected work

Built for the
real world.

I care more about shipping thoughtful work than filling a grid. This is the project I'm actively growing.

Featured projectActive development

Simulcast Utility Suite

A modern Windows application for discovering, monitoring, configuring, and controlling RTN simulcast receivers from one responsive interface. Its asynchronous architecture keeps receiver operations fluid, while a runtime plugin framework makes the platform extensible.

  • Live receiver status, channel data, EPG progress, and control
  • Runtime plugins for commands, schedules, themes, and UI extensions
  • Independent virtual remotes and receiver management tools
.NET 10C#WPFAsync architectureMIT

05 · Contact

Let's build something
worth using.

Have an opportunity, an interesting problem, or just want to compare notes? My inbox is open.